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How Do I Set Up the Confluence MCP Content Connector?

Updated
 

Subscription Required: This feature is available as a paid add-on and requires an active Confluence subscription. Contact our Customer Success Team to learn more, or reach out to our Support Team with any questions.

Easily respond with content from both your Loopio Library and your organization's live Confluence knowledge base, allowing you to automate responses to even more of your questionnaires. Each question is sent as a live query to Confluence at the moment you generate an answer, so nothing is copied into Loopio's infrastructure and your answers always reflect the current state of your Confluence pages. Confluence-sourced responses include a citation with a direct link back to the source page.

Prerequisites

  • Active Confluence Cloud subscription. A separate Rovo license is not required
  • Only users with Loopio Admin privileges (or the General Admin: Manage Integrations permission) can configure the Confluence integration

  • Your Atlassian Site Admin must authorize Loopio to access the Rovo MCP Server before you connect Loopio, by adding the following redirect URL to your site:

    See Atlassian's Rovo MCP Server setup documentation for details.

  • An Atlassian Site Admin must be the one to complete the first connection, since Atlassian treats it as an app authorization for your site. No further admin action is needed for reconnections after that.

Connecting Loopio with Confluence

 

Permissions Required: The General Admin: Manage Integrations permission or full Administrator Role is required to connect Confluence.

  1. In Loopio, click Admin in the top navigation
  2. Select Platform Settings
  3. Click Integrations
  4. Scroll to the Content Connectors section
  5. Click Connect on the Confluence tile
    Confluence Connect Button.png
  6. Loopio automatically calls Atlassian's Dynamic Client Registration (DCR) endpoint. No manual app registration is needed in Atlassian's developer console
  7. Complete the OAuth 2.1 flow by reviewing and approving the requested scopes on Atlassian's consent screen (read:page:confluence, search:confluence, read:space:confluence, and others)
    Permissions Step to Authorize Confluence.png
  8. Loopio automatically calls tools/list to discover Atlassian's Rovo MCP capabilities

Confluence is now enabled for your Loopio account! Customize your User Roles to control who will see Confluence appear as an External Content Source in Automated Answers.

Grant Users Permission to Use Confluence as a Content Source

 

Permissions Required: The General Admin: Manage Roles & Permissions permission is required to add a permission to a Role.

  1. Click Admin in the top navigation
  2. Select User Management
  3. Click Roles & Permissions
  4. Click Manage Roles & Permissions
  5. Click Customize Permissions beside a Role that should have access to use Confluence as an information source
  6. Enable the permissions Generate & Edit Answers with AI and Can use Confluence
    Permissions Required to Use Confluence.png
  7. Click Save

Repeat steps 5-7 for any other Roles that should have this permission.

Update or Disconnect an Existing Connection

To update Confluence credentials, remove the existing connection and reconnect rather than editing it:

  1. In Loopio, click Admin in the top navigation
  2. Select Platform Settings
  3. Click Integrations
  4. Scroll to the Content Connectors section
  5. Click Disconnect on the Confluence tile
    Disconnect Option for Confluence.png
  6. Follow the steps above under Connecting Loopio with Confluence to reconnect

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