Uptime (TTM):
99.978%
Incidents
2025
May 2025
May 6 2:19 pm - The issue should be resolved for all customers. Our teams will continue to monitor for any more unexpected issues.
May 6 2:05 pm - We are currently investigating issues related to user permissions and accessing parts of Loopio. We will update this page as we learn more.
April 2025
No incidents reported for this month.
March 2025
March 6 12:15 pm - Our systems have remained stable, at normal performance levels. Our Engineering Team will continue to monitor our system for any changes to performance.
If you have any questions or continue to encounter issues please reach out to support@loopio.com.
March 6 10:34 am - Issues with accessing the Loopio platform are subsiding, and our Support and Engineering Teams will continue to monitor the system's performance. We will update this page once the issue is fully resolved.
March 6 - We are currently investigating issues while accessing some areas of the Loopio platform. We will update this page as we learn more.
February 2025
February 24 3:05pm - The issue should be resolved for all customers. If you notice anything not working as expected after logging out and logging back in, please reach out to our Support Team.
February 24 2:48pm EST - We are currently investigating issues accessing the Loopio platform. We will update this page as we learn more.
January 2025
January 7 10:15am EST - The issue has subsided as of 10:01am EST. The Loopio Engineering team is continuing to monitor our systems.
If you have any questions or continue to encounter issues please reach out to support@loopio.com
January 7 9:40am EST - We are currently investigating issues accessing the Loopio Library. We will update this page as we learn more.
2024
December 2024
No incidents reported for this month.
November 2024
No incidents reported for this month.
October 2024
No incidents reported for this month.
September 2024
No incidents reported for this month.
August 2024
No incidents reported for this month.
July 2024
July 25 10:12am ET
The issues we were investigating are resolved.
July 25 9:30am ET
We are currently investigating intermittent issues with Project and Library screens loading.
June 2024
No incidents reported for this month.
May 2024
Seismic Integration Re-Enabled
Further to our communication to you on April 24, 2024, we wanted to share an update regarding the Sisense security incident. A reminder that Loopio does not have a contractual relationship with Sisense, however, Sisense is a third-party vendor of Seismic, with whom we do have a contractual relationship.
Since our last communication, Seismic and Sisense have confirmed that the security incident has been contained and that their information systems have been secured. Sisense also confirmed that Seismic’s data (which includes Loopio’s data) was not impacted.
We are pleased to report that after thorough investigation, and this assurance from both Sisense and Seismic, we can safely re-enable all Loopio customer integrations with the Seismic platform.
Please follow the instructions below to reconnect the Seismic integration:
- Click Admin in the top navigation
- Select Integrations
- Follow the instructions in this Help Center article to reconnect the Seismic Integration
As always, the safety of our customer data remains our top priority. If you have any further questions or concerns regarding this matter, or require additional information, please email us at security@loopio.com.
April 2024
Seismic Integration Disabled
As previously communicated, Sisense, a third-party vendor of Seismic, reported a cybersecurity incident on April 11, 2024. Loopio does not have a contractual relationship with Sisense, however, Sisense is a third-party vendor of Seismic, with whom we do have a contractual relationship. Although Seismic confirmed that Loopio’s data, including the data of our customers was not impacted, we decided to take precautionary measures by disabling all integrations with Seismic pending completion of the ongoing investigations. This was previously communicated to affected customers by email on April 24, 2024.
We have been informed that the situation is still being closely monitored by Sisense and Seismic. We will continue to post all updates that Loopio receives on this site, including the status of all Seismic integrations. We will also email impacted customers. Rest assure that all integrations with Seismic will be re-enabled as soon as we can confirm that it is safe to use. If you have any questions regarding this matter, or require additional information, please email us at security@loopio.com.
March 2024
No incidents reported for this month.
February 2024
No incidents reported for this month.
January 2024
No incidents reported for this month.
2023
December 2023
No incidents reported for this month.
November 2023
No incidents reported for this month.
October 2023
No incidents reported for this month.
September 2023
No incidents reported for this month.
August 2023
No incidents reported for this month.
July 2023
No incidents reported for this month.
June 2023
No incidents reported for this month.
May 2023
No incidents reported for this month.
April 2023
February 2023
January 2023
2022
December 2022
November 2022
October 2022
September 2022
September 20 4:50pm EST - The Loopio Engineering team will be completing a Database systems upgrade at approximately 9:30pm EST on the 20th of September to reduce the risk of future Database connection issues. No significant downtime is expected however, the team is projecting a possible short (<1 min) downtime during the operation. Project Questions drafts are auto-saved every 5 seconds to the local browser, however, if you encounter any other issues saving or accessing content during this brief downtime, please try again after a few minutes.
September 20 12:14pm EST - The issue has subsided. The Loopio Engineering team is continuing to monitor our systems.
August 2022
July 2022
June 2022
May 2022
April 2022
March 2022
March 9 4:12pm ET - The issue relating to queues in the platform has subsided. The team is still monitoring the health of the queues in the Loopio application.
March 9 4:05pm ET - The Engineering team is currently investigating an issue related to our hosting provider (AWS) that is impacting the processing of queues used by the Loopio application. Services such as import, export, running magic, sending emails may be unavailable or degraded.
March 3 2022 11:52am ET - Full functionality has been restored to the platform. The team is continuing to monitor the health of the platform.
March 3 2022 11:49am ET - The Loopio Engineering team was able to identify the cause of the issue and took mitigative steps to address it. As of 11:30am, the platform has partially recovered. The team is looking into restoring full functionality and is monitoring the situation closely to ensure a full resolution of issue.
March 3 2022 10:55am ET - Loopio is currently inaccessible. Our team is currently investigating this matter and working towards a swift resolution. Updates will be posted here once we have news to share.
February 2022